“Our Procedure Explained”

VPM Vermogensverwaltungs (Wealth Management) – AGis authorised and Regulated by the FCA. Our firm’s reference number is (206849) and you can find details about our company inthe Financial Services Register. For any further information, please contact our Compliance department via the switchboard at our Austrian office +43 720 881 386, UK office: +44 203 137 9649 or email our compliance team on


Principles Based Regulation

We adhere to the 11 FCA principles which are that we must:

  1. Conduct business with integrity.
  2. Conduct business with due skill, care and diligence.
  3. Take reasonable care to organise and control its affairs responsibly and effectively, with adequate risk management systems.
  4. Maintain adequate financial resources.
  5. Observe proper standards of market conduct.
  6. Pay due regard to the interests of customers and treat them fairly.
  7. Pay due regard to the information needs of clients and communicate
    information to them in a way which is clear, fair and not misleading.
  8. Manage conflicts of interest fairly, both between ourselves and our customers and between a customer and another client.
  9. Take reasonable care to ensure the suitability of advice and
    discretionary decisions for any customer who is entitled to rely upon
    its judgement.
  10. Arrange adequate protection for clients’ assets when it is responsible for them.
  11. Deal with its regulators in an open co-operative way and must disclose
    to the FCA appropriately anything relating to the firm of which the FCA
    would reasonably expect notice.


What is principles-based regulation?

The FCA’s aim is to focus more clearly on the outcomes they want to achieve, leaving more of the judgement calls on how to achieve those outcomes to the senior management of the company. In certain areas FCA will continue to need to rely on detailed rules and prescriptive processes to ensure adequate consumer protection.


Why principles based regulation?

The detailed FCA rules andprescriptive standards are unable to prevent miss-selling or market misconduct. FCA prefers regulation that focuses on outcomes rather than prescription. FCA believes that a large volume of detailed, prescriptive and highly complex rules can divert attention towards adhering to the letter, rather than the purpose of FCA regulatory standards.


What are the benefits of principles-based regulation?

For consumers and investors, the FCA’s belief is that their regulatory approach achieves outcomes that produce significant benefits both from more efficient markets and from firms better attuned to consumers’ needs.


Complaint Handling

We take complaints very seriously and we do everything we can to resolve them as quickly as possible. You can read how we handle complaints in our Complaints Procedure.


After we have investigated a complaint and provided our findings and response, if you are not entirely satisfied with the outcome, you are able to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an agency for the arbitration of unresolved complaints between regulated firms and their clients. The full contact details for the FOS can be found on its website and further information can also be found in their leaflet: Your complaint and the ombudsman


Data Protection & Duty of Privacy

We will treat all client information as private and confidential (even if you are no longer a client) except where we are permitted by law or required for audit purposes or where the disclosure is made at the client’s request or with the client’s consent.

Close Menu